Archived: Multi-Care Community Services Suffolk Ltd

Where they do receive personal care, we also consider any wider social care provided. At the time of inspection there were nine people who used the service who received personal care.

People’s experience of using this service and what we found

People and their relatives were complimentary about the service Multi-Care Community Services Suffolk Ltd provided and would recommend the service. The management worked in partnership with people, relatives and other professionals to achieve individualised, person-centred care.

People were supported by a staff team who were safely recruited, trained and knew how to protect them from potential harm.

Staffing and recruitment was a challenge, particularly considering the impact of the COVID-19 pandemic. Despite this staff and the management team worked hard to ensure that people received their care visits as planned and at the time of the inspection there had been no reported missed visits.

People received their care visits at the times they expected, for the length of time agreed, and from staff they knew.

Infection prevention and control, medicines and risks associated with people’s care were well managed, and in line with legislative requirements and recognised best practice guidelines.

People's care and support records were detailed, person-centred and promoted choice. They were re-assessed regularly and guided staff on how to support people safely and encourage their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff understood the importance of gaining consent from people. People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's care plans promoted choice and guided staff on how to support people safely and encourage their independence. They included information on what was important to people including their preferences and interests.

People and relatives felt able to raise any issues with the staff and management team and were confident these would be addressed. Staff felt supported and valued in their role by the management team.

Effective systems to monitor the quality and safety of the service were in place.

Rating at last inspection

The service was registered with us on 2 December 2020. This was their first inspection.

Why we inspected

This was a planned comprehensive inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk