26 April 2022
During a routine inspection
Amazing Friends Southend Limited provides personal care and support to people who require assistance in their own home. At the time of our inspection three people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People described positive experiences using the service. One relative said, “We have used care services for a number of years and this service is the best we have ever had.”
We made one recommendation in relation to staff records.
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People were cared for and supported by staff who had received the appropriate training. There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents. There were safe medicine procedures for staff to follow.
Staff had a good understanding of people’s preferences of care, staff promoted people’s independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
People were supported to eat and drink enough to ensure they maintained a balanced diet. People and their relatives were involved in the planning and review of their care. The registered manager had policies in place to respond to complaints. Support could be provided to people at the end of their life.
The provider had systems in place to monitor and provide good care and these were reviewed on a regular basis.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 November 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.