Our current view of the service
Updated
15 January 2025
Date of Assessment: 11 March 2025. The service is a residential care home providing personal care for up to 31 people living with dementia. The service registered with CQC in October 2022, and this was their first assessment. We carried out the assessment to award a rating.
The atmosphere throughout Moorgate Croft was exceptionally positive, welcoming and homely. People and relatives were full of praise for the staff team. We saw several instances of very personalised care and rehabilitation, and measurable improvements in people’s health and wellbeing. This was underpinned by very good governance and management oversight. The management team consisted of excellent leaders who, along with a strong staff team, had the skills to deliver exceptional support to people. The provider promoted a culture of honesty and learning and people were confident to speak up should they need to. The management team investigated incidents thoroughly.
Risks associated with people’s care and support were identified and prompt and thoughtful action was taken to mitigate them. The home was clean and well maintained. Managers were clear about their roles and were passionate about the support offered to people, which was centred around and involved people to be at the heart of their care. There were enough staff with the right skills, qualifications and experience. The management team made sure staff received training, regular appraisals and support to maintain high-quality care.
People's experience of the service
Updated
15 January 2025
People spoke very positively about the quality of care and support they received at Moorgate Croft. People told us they felt happy and safe living at the home. People were complimentary about the care they received and said staff were kind and caring. One person said, “The staff are marvellous. What you ask for you get.” Another person said, “My room is lovely. I can make my own choices. I can have a lie in if I want. I still feel independent in my choices.”
People were happy with the food, with one person saying, “The food is the best thing.” A relative said, “The best thing is the friendliness [of staff].” People were also appreciative of the activities on offer, both in groups and on a one to one basis. A relative said, “The activities are the best thing here.” One person said, “I feel safe because of everything. Oh yes, I am happy here with the care.” A relative said, “[My family member] is safe because there are people [staff] to attend to their needs.”
People felt the service was well-led and people knew the manager and felt at ease speaking with them. One person said, “Oh yes, it is well run. I know the manager she is approachable, and you can talk to her. [There is] nothing to improve, I like everything.” A relative told us, “The manager is always available. She is very approachable and down to earth, and I wouldn’t hesitate to talk to her if there was an issue. Her door is always open, and nothing is too much trouble.” Another relative said, “I am more than happy with the care. I am delighted. It’s top notch, a great place for [my family member] to be.”