We carried out a review of the data available to us about Touching Hearts Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Touching Hearts Ltd, you can give feedback on this service.
Touching Hearts Care Ltd is a domiciliary care agency providing personal care to one person in their own home at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt they were safe and well supported by the service. Individual risks were assessed, and staff were aware of these. There had been no incidents, but a system was set up to review events and accidents should they occur. Medicines were managed well, and staff knew how to report any concerns about a person’s safety or welfare. People told us staff were reliable.
Staff received relevant training for their role and people felt they had the right knowledge and skills. Staff felt very supported by the management team. People told us staff respected their preferences and choices. People were asked for give their consent before receiving support and the principles of the Mental Capacity Act were followed.
People and their relatives told us staff were kind and caring and respected their homes. Staff enjoyed working for the service and told us the culture was to ensure care was person centred. They preferred working for this provider to their previous roles. Care plans included information needed to support people safely and in accordance with their wishes and preferences. These were reviewed regularly.
People, their relatives and staff were asked for their views about the service and felt listened to. There were robust monitoring processes in place to help ensure a good standard of service. Quality assurance systems were set up to identify any areas that needed further development.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 09/11/2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the registration date.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.