UK Vein Clinic

Updated 18 October 2023

UK Vein Clinic provides treatment for symptomatic varicose veins to improve community access and to deliver effective varicose vein treatment. The service provides access to the latest vein treatment technology, whilst adhering to the NICE guidance for the treatment of symptomatic veins. The service is offered on a private fee-paying basis

The service has two locations based in London and Manchester. This inspection was for the London location: 150 Harley Street, London, W1G 7LQ.

The service is led by a medical director and a business director. The medical director is also the lead consultant and is supported by a lead nurse, who is also the clinical operations manager. The service had a team of doctors, surgeons, and nurses available on a consultancy basis. The service was supported by a patient manager and administration team.

Website: www.ukvein.com

The service is registered with CQC to undertake the following regulated activities:

• Treatment of disease, disorder, or injury

• Diagnostic and screening procedures

• Surgical procedures.

How we inspected this service

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 18 October 2023

This service is rated as Good overall. This was the location’s first inspection.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at UK Vein Clinic as part of our inspection programme. This inspection was a comprehensive inspection to check the provider was complying with the regulations under the Health and Social Care Act 2008. We inspected five key questions to determine if the service is safe, effective, caring, responsive and well led.

UK Vein Clinic is one of two independent health care facilities under the management of UK Vein Clinic Limited. The provider has locations in London and Manchester, this inspection related to the London location. The service provides treatment for symptomatic varicose veins to improve community access and to deliver effective varicose vein treatment, helping in the management and resulting in improved patient outcomes, wellbeing and satisfaction.

The medical director, Dr P Finigan is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

We rated the service as good for providing safe services because:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.

We rated the practice as good for providing effective services because:

• Patients received effective care and treatment that met their needs.

We rated the practice as good for providing caring services because:

• Staff dealt with patients with kindness and respect and involved them in decisions about their care.

We rated the practice as good for providing responsive services because:

• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

We rated the practice as good for providing well led services because:

• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services