The Care Quality Commission
  • Doctor
  • GP practice

The Medical Centre

Overall: Good read more about inspection ratings

2A Zulu Road, Nottingham, Nottinghamshire, NG7 7DS (0115) 979 2255

Provided and run by:
Dr Khudija Irfan

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Medical Centre, you can give feedback on this service.

10 September 2019

During an inspection looking at part of the service

We carried out an announced comprehensive inspection at The Medical Centre on 10 September 2019 as part of our inspection programme.

We previously inspected the practice on 17 November 2014 and rated it Good overall, and Good in all the key questions.

We carried out an inspection of this service as we believed there may have been a change in its overall rating since our previous inspection.

Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:

  • Safe
  • Effective
  • Well-led

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

  • Caring
  • Responsive

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Improve their processes for medicines management by monitoring the prescribing of controlled drugs.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

17 November 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Medical Centre on 17 November 2014.

Overall the practice is rated as good.

We found the practice to be good for providing safe, effective, caring, responsive and well led services for all the six population groups we inspected.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with the GP or nurse with urgent appointments available the same day.
  • The practice had good facilities to meet patient needs and was well equipped to treat patients.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

However, there were also areas of practice where the provider should make improvements.

The provider should:

  • Ensure that the practice policy relating to employment and disciplinary of staff is implemented consistently for all staff.
  • Ensure clinical meeting minutes contain sufficient detail of discussion held so that it is clear what action is required and by which individual as well as the resulting outcomes for patient care.
  • Ensure a central risk log is held to ensure all risks are reviewed in a timely way – for example yearly infection control audits to protect people from the risk of infection.
  • Ensure that the vision and values are clearly recorded and accessible to both staff and patients.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice