We carried out a review of the data available to us about PillarCare Agency on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about PillarCare Agency, you can give feedback on this service.
PillarCare agency provides support and care for people in their own homes across several London boroughs, predominantly in north, west and south west London.
People’s experience of using this service and what we found
Systems were in place to protect people from abuse. These included safeguarding policies and appropriate training for staff.
Personalised risk assessments were compiled around each person’s specific care and support needs. This helped to keep each person safe and supported their independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Safe recruitment procedures were detailed. The suitability of staff was assessed before they were recruited or started to care for people using the service.
Suitable infection control practices helped to prevent and control the spread of infections in people’s own homes, including COVID-19.
People received consistent care from regular care staff who had a good understanding of their care needs and preferences.
Most people received support from live in care workers and for those that had care staff visit at different times of day the agency verified that care staff were punctual and stayed the agreed amount of time.
Quality checks monitored the care and support using a live database system so that the care being provided and recorded could be seen in real time. Improvements to the service were made when deficiencies were found.
Rating at last inspection and update
The last rating for this service was Good (Published on 18/01/2018). This rating has not changed as a result of this focused inspection and the service continues to be rated good.
Why we inspected
This was a focused inspection that examined areas of safe and well-led due to concerns received about pressure area care. Based on our inspection of these areas we found that the service had taken the necessary action to respond to the concern raised and clarified the work undertaken by care staff.
Please note that the legal entity of the service provider has changed since our previous inspection, although the service remains the same in terms of the location and the care service provided.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.