We carried out a review of the data available to us about Opal Carers Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Opal Carers Ltd, you can give feedback on this service.
Opal Carers Ltd is a domiciliary care agency that provides personal care to people living in their own homes in the community. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were three people using the service.
People’s experience of using this service and what we found
People were safe. Staff had been trained to safeguard people from abuse and knew how to manage risks to people, to keep them safe. There were enough staff to support people and meet their needs. The provider carried out recruitment and criminal records checks on new staff to make sure they were suitable to support people. Staff followed current practice when providing personal care and when preparing and handling food which reduced infection and hygiene risks in people’s homes.
People were satisfied with the care and support they received from staff. People were involved in planning their care and support and could state their preferences for how this was provided. They received the care and support that had been planned and agreed with them because staff knew people well and understood how their needs and preferences should be met.
Staff received relevant training to help them meet people’s needs. Staff were well supported and encouraged to continually learn and improve in their role. The registered manager carried out spot checks on staff to make sure they were carrying out their duties appropriately and to a high standard.
Where the service was responsible for this, staff helped people to eat and drink enough to meet their needs and to take their prescribed medicines. Staff understood people’s healthcare needs and how they should be supported with these. Staff were kind and caring and respected people’s rights to privacy, dignity and independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager monitored and reviewed the quality of service that people experienced. They checked with people at regular intervals that the care and support provided was meeting their needs and sought their views about how the service could improve. There were arrangements in place to make sure any accidents, incidents and complaints would be fully investigated and people would be involved and informed of the outcome. The registered manager worked proactively with healthcare professionals involved in people’s care and acted on their recommendations to deliver care and support that met people’s needs.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 4 November 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.