61 Kings Road Harrogate

Updated 9 October 2025

Date of assessment: 6 to 21 November 2025. 61 Kings Road Harrogate is a care home for autistic people and people with a learning disability. This inspection was prompted due to the length of time since our last inspection. Five people were living at the service at the time of our inspection. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Staff understood their roles and responsibilities. Recruitment was robust, staff were supported by regular supervision, training and competency checks. Risks to people were identified and well managed. People received care and support that was person-centred. Care plans were very detailed, regularly reviewed, and reflected individual needs, preferences, routines, and aspirations. Staff responded promptly and proactively to changing needs, offering reassurance and adapting plans to prevent discomfort or distress. Relatives gave mixed feedback about staffing, with some wanting more cover at evenings and weekends, while others felt staffing was sufficient. People received their commissioned hours, including 1:1 support. Staffing was based on people’s needs and preferences, ensuring they had the support to do the things they wanted. Staff and managers demonstrated a strong commitment to delivering person-centred, evidence-based care.

The service was well-led with strong governance and a clear focus on continuous improvement. Leaders promoted an open, supportive culture and were visible and approachable. Quality assurance systems, including audits and action plans, were used effectively to monitor performance and drive improvements. Learning from incidents and complaints was shared, and engagement with families and external partners supported transparency. Staff well-being and recognition were prioritised, helping maintain morale.

The provider was previously in breach of the legal regulations in relation to good governance and safeguarding. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.

Updated 9 October 2025

People and their relatives described the service as safe, caring, and welcoming. People told us staff were kind, respectful, and attentive. A relative said, “[Person] would say if they (staff) weren’t kind. Absolutely I would know.” Relatives said the home was clean, tidy, and had a positive atmosphere. They said people’s healthcare needs were met promptly, with good access to professionals when required.

Staff were observed to be attentive, patient, and took time to explain things clearly to people. Interactions were warm and not task focused. Staff spoke respectfully and with affection about people who lived at the home.

People felt listened to and involved in decisions about their care. People were encouraged to make decisions and choices, and independence was promoted. People took part in meaningful activities that were based on their individual preferences and goals; both within the home and in the wider community. We observed staff were encouraging and treated people with compassion, and sought consent before providing support.

Relatives’ involvement was encouraged, and relatives told us they were made to feel welcome and felt able to raise concerns and were listened to. Many reported strong, trusting relationships with staff and managers, who were seen as accessible and responsive.