We carried out a review of the data available to us about 3 Red Admiral Court Gateshead on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about 3 Red Admiral Court Gateshead, you can give feedback on this service.
3 Red Admiral Court is a residential care home providing personal care to up to six people. The service provides support to people with visual impairments, who may also have physical and learning disabilities. At the time of our inspection there were five people using the service.
People’s experience of using this service and what we found
People and their relatives were very positive about the care provided. People told us they were able to choose what they did each day and staff supported them in a kind and caring way. Relatives were very happy about the support provided by staff and provided positive examples of how people’s lives had improved since moving to the home.
The registered manager had an effective quality and assurance system in place which allowed them to monitor and improve the quality and safety of the care provided. People, relatives and staff were asked for feedback to help improve the care provided. Lessons learned from incidents were also used to improve the service provided.
People and relatives were involved in every stage of their care planning and took part in regular reviews of their support needs. People told us they had key workers and talked through what they needed and what was important to them.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Staff at all levels respected people's preferences and individualities. They took proactive steps to learn about people's past history, goals and ambitions to better enable them to care for people. This led to positive health and wellbeing outcomes for people, particularly reductions in anxiety and the development of new friendships and interests.
All staff ensured people living at the service had extremely engaging sociable lives. The registered manager and staff found ways to ensure people were positively engaged; their independence was promoted, and their passions and interests maintained wherever possible.
Medicines were safely managed and in line with best practice guidance. Risks to people had been fully assessed and mitigated to help keep people safe. People's care plans were individual and included involvement from other healthcare professionals. The environment was safe and homely.
Staff were supported with regular supervisions, team meetings, learning sessions and appraisals. Staff were safely recruited and received a comprehensive induction from the provider. Training was effectively monitored, and refresher training was provided on a rolling basis.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 October 2020 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 7 March 2018.
Why we inspected
This was a planned inspection of a new service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
We found the following examples of good practice.
Staff were confident and knowledgeable about government guidance and what visitors were required to do prior to entering the service. Professional visitors and relatives were tested for COVID-19 at the service or provided a negative lateral flow test result from that day. Visiting professionals and staff provided evidence of their vaccination status to the registered manager before entering the service.
Staff wore appropriate PPE and could explain what PPE to wear and how to safely put on/remove their PPE. PPE was available throughout the home and there were designated PPE stations.
The management team had effective systems in place to check that safe infection prevention and control processes were being followed by staff. The home was clean and supported social distancing guidance.