Our current view of the service
Updated
22 April 2025
We carried out our assessment of this service between 22 April 2025 and 2 May 2025. Havesters Care Ltd provides domiciliary care to people in their own homes. CQC only assesses where people receive personal care. At the time of this assessment, the service was providing personal care to 96 people.
We had previously inspected this service on 30 August 2022 when we had rated the safe, effective, responsive and the well domain as requires improvement. Overall, the service was rated requires improvement. During this inspection, we saw improvements had been made. This means that the services overall rating also improved and is now rated good. This was a planned assessment of all quality statements under the key questions. We carried out the site visit on 2 May 2025. We gave the service 5 days’ notice of the inspection and requested information to support the inspection prior to our visit.
People's experience of the service
Updated
22 April 2025
People received safe care, were protected from abuse and had their human rights promoted. The service followed safe recruitment processes and there were enough staff to support people. People’s medicines were safely managed. Care and risk management plans were individualised and met people’s needs. Staff knew people well and knew how they liked to be supported. There was a clear management structure and staff felt supported. The provider sought feedback from people, relatives, professionals and staff and used this to develop the service. There were effective systems to monitor the quality of the service and identify when improvements were required.
Not all people could speak with us. Where this was the case, we assessed people's experience by speaking with relatives and staff as well as reviewing people's care records. Relatives told us they were happy with the care provided and praised the staff and management team. Relatives told us people were able to do the things their family members enjoyed and felt listened to. People’s care records were detailed and the providers governance systems supported improvement. External professionals told us the staff were receptive to their feedback and responded appropriately to concerns that had been raised.