We carried out a review of the data available to us about Concord Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Concord Care Services, you can give feedback on this service.
Concord Care Services is a domiciliary care agency providing personal care to people in their own homes. At the time of the inspection, there were no people using the service, although they had recently stopped providing personal care to three people in February 2022.
People’s experience of using this service and what we found
People and their relatives were satisfied with the provider and told us they felt safe in the presence of care workers. The provider had robust recruitment checks in place and there were enough staff employed to meet people’s needs. The provider followed good infection control practice. Risks to people were assessed and managed, this helped to the provider to deliver care in a safe way.
Staff were competent and trained to carry out their roles. The provider sought appropriate consent from people before starting to support them. People’s dietary and ongoing health needs were met by the provider.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was caring, we received positive feedback about the caring attitude and empathy shown by the care workers. People were involved in planning and directing their own care and they were supported to remain as independent as possible.
Care plans were up to date and reviewed on a regular basis. Care workers supported people in line with their wishes. People told us they had no complaints about the service and were satisfied with how it was manager.
The registered manager operated a service that was well-managed. They were approachable and sought feedback form people, relatives and staff. Quality assurance checks to monitor the quality of service took place. The registered manager was aware of her regulatory duties.
Rating at last inspection
This was the first inspection of the service since it registered with the CQC on 3 December 2020.
Why we inspected
This was a planned inspection based on when the service registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk