Bravo Care Branch

Updated 23 February 2025

Date of assessment 9 April 2025 to 19 May 2025.

Bravo Care Branch provides personal care to people in their own homes.

There were 69 people using the service when we carried out the assessment, all of which were receiving personal care. The assessment was carried out by 1 inspector.

During the assessment we contacted 11 people or their relatives, and 25 care staff for their feedback about the service.

We looked at 12 quality statements and found that people received a safe service, which was provided by staff who were professional, competent, and well-trained staff. They were appropriately recruited, and people were supported, and enabled to take acceptable risks in a proactive, encouraging, way that enhanced their quality of life. It also reduced their social isolation. Staff worked well as a team, when supporting people, and provided joined up, integrated care. External healthcare professionals were also included in this. The provider had an integrated approach to care which promoted, maintained, and enhanced people’s independence, by giving them choices regarding the service they received, and control over when they received it. The service received people’s consent to treatment, and they were encouraged, and supported to maintain healthier diets. The support provided was monitored to encourage people’s improved outcomes. People, and their relatives said the service was professionally managed, and the staff treated people with kindness, compassion, and as individuals, making sure they received equitable experiences of the service. The service was well led, had good governance, and effective monitoring systems, which were currently being updated. At the last assessment, the service was rated overall good with requires improvement in well-led. At this assessment, the rating remained overall good, with good in safe, caring, responsive, and well led.

Updated 23 February 2025

People were enabled to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives said the management approach was positive, they were contactable, and responsive to any concerns or queries that may arise, and acted on them. They also told us, staff were friendly, respectful, and provided good care, and support. They were skilled, well- trained, and provided a safe service, which enabled people to experience positive outcomes regarding their care and support. The support people received, meant they were able to live safely, and were protected from risk of abuse or harm. The registered manager, office, and staff team were responsive to people’s changing needs, concerns, and provided them and their relatives with support to understand safeguarding. People were made aware of how to raise concerns if they felt unsafe. The support people were given was prompt, appropriate, responsive, and provided by staff who worked well together as a team. People and their relatives had choice and control over the way staff provided care, support and when. People were encouraged and supported by staff to do as much as they could for themselves to maintain and improve their independence. They were supported to maintain social, and family contacts, and pursue interests, and hobbies to reduce social isolation.