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Inspection Summary

Overall summary & rating


Updated 14 April 2021

About the service

Bridgewood House is a residential care home providing personal and nursing care to people aged 65 and over, some of whom may be living with dementia. The home is registered to provide care to 70 people. At the time of the inspection there were 59 people using the service.

The home is a modern purpose-built building covering three floors. There are six units, two on each floor, named after local parks and the home refers to each unit as a 'park'. One park provided nursing care and the other five parks provided personal care with no nursing. We have referred to the units as 'parks' throughout this report.

People’s experience of using this service and what we found

We found there had been significant improvements in the governance and quality of care following the last inspection. The service was more homely and welcoming. We saw warm and friendly interactions between staff and people. People we spoke with were positive about the care and support they received at Bridgewood House. People told us staff were caring and always on-hand to help them. Relatives told us they felt there had been improvements and they were happy with the care their family members received. One relative said staff were, “Worth their weight in gold.”

People’s risks were clearly documented and managed and staff had appropriate guidance to keep people safe. Staff had received safeguarding training and were aware of their responsibilities around recognising and reporting concerns of abuse. People received their medicines safely and on time. Staff were recruited safely, and all relevant background checks were completed. There was a more regular staff team in place since the last inspection. Whilst the home continued to use agency staff, these were regular, so people received a continuity of care. There were robust procedures in place to manage the COVID-19 pandemic. The standard of infection control was regularly monitored, and staff had access to appropriate Personal Protective Equipment (PPE).

Staff were supported by regular supervision, annual appraisal and training. People were supported to maintain a healthy balanced diet and any specialist diets were catered for. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives felt staff were kind and caring and promoted people’s independence where possible. People told us they felt staff treated them with dignity and respect.

People had person centred care plans that documented their support needs, likes and dislikes. There was a full timetable of activities on offer within the home which had been created in collaboration with people. Any complaints were clearly documented and responded to appropriately. There were person centred plans in place around people’s end of life wishes which people, where they were able, and relatives had full input into.

Since the last inspection there had been a change in the senior management team and there was a new registered manager in post. The new registered manager had implemented a lot of changes around record keeping such as care plans and auditing systems. Overall governance of the home had greatly improved. People felt the registered manager was approachable. There were numerous regular audits that maintained and monitored care provided. People were fully involved through residents’ meetings and one-to-one meetings to give their feedback on their care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for the service under the previous provider was requires improvement (published 18 November 2019).

At our last inspection we identified breaches of regulations 12 and 16 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. These relate

Inspection areas



Updated 14 April 2021

The service was safe.

Details are in our safe findings below.



Updated 14 April 2021

The service was effective.

Details are in our effective findings below.



Updated 14 April 2021

The service was caring.

Details are in our caring findings below.



Updated 14 April 2021

The service was responsive.

Details are in our responsive findings below.



Updated 14 April 2021

The service was well-led.

Details are in our well-Led findings below.