Archived: AmbuCar Transport Services Ltd

Updated 25 July 2022

We inspected this service; however, we could not find any evidence during inspection to determine whether they met the requirements set out in the regulations. The registered manager has since deregistered the service.

The provider, Ambucar Transport Services Ltd, (Ambucar) was a limited company. However, they changed their name to Ambucar Mariner Medical Services Limited, on 3 July 2019. There was an office location based in Southend-on-Sea, Essex. Although Ambucar Mariner Medical Services Limited had been running for 2 years, they were registered with CQC (Care Quality Commission) as Ambucar Transport Services Ltd.

They were a non-emergency ambulance car service, registered to provide transport services, triage and medical advice provided remotely.

They provided transportation for NHS (National Health Service) Trust patients, clinics, repatriation and transporting people that required transportation above a non-medical car service. The service included transporting people travelling with their own wheelchair.

They transported people with low dependency needs including mobility issues to hospital, clinics, and home.

They provided services to the full range age group including children and older patients.

Updated 25 July 2022

Following our inspection on the 16 June 2022, the provider has cancelled their registration with the Care Quality Commission to provide regulated activities associated with the trade name and is no longer operating as an organisation.

The registered manager of the service has deregistered and is no longer providing any regulated activities at the above location.

Updated 25 July 2022

We have not previously inspected this service. We rated the service inadequate.

• Staff training in key skills could not be evidenced. There was no evidence to determine if staff understood how to protect patients from abuse and manage safety well. There was no evidence infection prevention control processes were in place. Staff did not have a risk assessment system or keep care records. The service did not have a safety incident management system in place.
• The registered manager did not monitor effectiveness of the service or have a system in place to make sure staff were competent.
• We did not speak with any staff or patients or see any patient transport vehicles.
• The service did not have a feedback or complaints system.
• The registered manager did not run the service using reliable information systems or support staff to develop their skills.
• The registered manager did not have governance system in place.