We carried out a review of the data available to us about EPR Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about EPR Services Ltd, you can give feedback on this service.
People's experience of using this service and what we found
Initial assessment of needs were completed before people started using the service. Risks assessments ensured potential risks to people were identified and guidance put in place so that staff knew how to keep people safe. The provider's policies, such as adult safeguarding and whistleblowing helped ensure staff knew how to report incidents of abuse. The service had a robust staff recruitment system for checking staff were safe to work with people and had the necessary skills and training to provide personal care.
Staff were supported and were happy to work at the service. There were enough staff and relatives felt that staff were caring.
Care plans were person-centred, and people and relatives were involved in developing and reviewing them. People's communication needs were detailed in their care plans. Care plans also detailed people's preferences of support, for example, gender of care staff, and supported to practise their faith. Staff understood equality and diversity and ensured people's privacy and dignity was respected.
Where needed, staff supported people with medicines, accessing health care and preparing meals. The provider recorded and reviewed complaints, incidents and accidents and used auditing systems which helped learn lessons and improve the quality of the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent was sought when care was provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.