The Care Quality Commission
  • Doctor
  • Independent doctor

The Face

Overall: Good read more about inspection ratings

15 Radford Way, Billericay, CM12 0AA (01277) 563635

Provided and run by:
The Facial Aesthetic Skin Clinic Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Face on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Face, you can give feedback on this service.

11 July 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The Face as part of our inspection programme. This service has not been inspected before.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The Face provides a range of non-surgical cosmetic interventions which are not within the CQC scope of registration. Therefore, we did not inspect or report on these services.

The service has one dentist conducting the regulated activities, who is also the registered provider. The individual provider is registered with Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At this inspection we found:

  • The service provided care in a way that kept patients safe.
  • All treatment and consultations that were in scope were carried out by the registered individual.
  • The premises were clean and hygienic and infection prevention and control was well managed with appropriate cleaning processes in place.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Patients were treated with respect and staff were kind, caring and involved them in decisions about their care.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
  • The service demonstrated a culture which focused on the needs of patients and commitment to driving improvement.

Whilst we found no breaches of regulations, the provider should:

  • Improve the recruitment procedure regarding the checks of immunisation of staff and implement a system for checking staff clinical status.
  • Implement a system for recording professional registration checks.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care