OneWelbeck Women's Health

Updated 26 January 2023

OneWelbeck Women’s Health provides a holistic range of private Women’s health services to adults over 18 years of age, including Gynaecology, Obstetrics, Urology and Enhanced Breast Screening. The service receives patients via self-referrals and referrals from hospitals and clinical specialists. Services include mammography, diagnostic uterine and breast biopsies and markers, hysteroscopies, and fertility treatment.

The Medical Director works one afternoon per week at the service and is the Clinical Lead and CQC nominated individual. A nominated individual is a person who is registered with the Care Quality Commission as responsible for the service. There is no CQC registered manager because the provider is awaiting confirmation into post of a director, prior to them applying to become the registered manager. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The address of the registered provider ASI London F Limited is the same as the registered location OneWelbeck Women’s Health address that is: 1 Welbeck Street, London, W1G 0AR. ASI London F Limited is registered with the Care Quality Commission to provide the regulated activities: Diagnostic and screening procedures, Family Planning and Treatment of disease, disorder or injury. Regulated activities are provided at the registered location. The service is open for appointments-based in-person consultations weekdays 8am to 7.30pm and the provider treats approximately 400 patients per month. Most follow-up consultations are in-person, but some are online or by telephone, depending on the needs of the patient.

Clinical staff include 30 Consultant Independent Medical Practitioners employed under the service practicing privileges policy to undertake Obstetrics and Gynaecology, Clinical Radiology, General Surgery, Clinical Radiology, and Breast Radiology. There is a team of team of seven nurses (including the Centre Director, one Clinical Nurse Specialist and one Breast Care Nurse), two Healthcare assistants, one Radiographer, one Mammographer and a team of Business, Reception and Administrative staff.

How we inspected this service

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

• Conducting staff interviews using video conferencing.
• Completing clinical records checks and discussing findings with the provider.
• Reviewing patient records to identify issues and clarify actions taken by the provider.
• Requesting evidence from the provider.
• Two inspection day site visits and one offsite inspection day.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 26 January 2023

This service was inspected but not rated overall.

The key questions are rated as:

Are services safe? – Inspected but not rated.

Are services effective? – Inspected but not rated.

Are services caring? – Inspected but not rated.

Are services responsive? – Inspected but not rated.

Are services well-led? – Inspected but not rated.

We carried out an announced comprehensive inspection at OneWelbeck Women’s Health as part of our inspection programme of independent health providers. The service is an outpatient centre providing in person breast and gynaecological consultations, investigations, minor procedures and family planning for women over 18 years of age. Patients may access the service in a number of ways including via self-referral, hospital referral, and through other doctors or specialists such as consultants. Services include cancer screening and investigations such as advanced breast screening mammography and diagnostic uterine and breast biopsies and markers, hysteroscopies, fertility treatment, and care and treatment for other women’s’ health conditions.

Our key findings were:

• Patients received care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs.
• Patients could access care and treatment in a timely way.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services