• Dentist
  • Dentist

Archived: Courtlands Dental Practice

208 Painswick Road, Gloucester, Gloucestershire, GL4 4PH (01452) 304800

Provided and run by:
Mrs Suganthy Suthagar

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See old profile

All Inspections

16 October 2018

During a routine inspection

We carried out this announced inspection on 16 October 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

Background

Courtlands Dental Practice is on the outskirts of Gloucester and provides NHS and private treatment to adults and children.

There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces are available in the practice car park at the back of the practice.

The dental team includes three dentists (the principal dentist, an associate dentist and a foundation dentist), one dental hygiene therapist, two dental nurses, three trainee dental nurses, one receptionist and a practice manager. The practice has four treatment rooms.

The practice is owned by an individual who is the principal dentist. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

On the day of inspection, we received feedback from 24 patients.

During the inspection we spoke with three dentists (one of whom was the principal dentist), one dental nurse, two trainee dental nurses the receptionist, the practice manager and the provider. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

  • Monday – Friday 08.30am – 5.30pm
  • Saturdays 08.30am – 12.30pm occasional and usually by arrangement
  • Closed at weekends.

Our key findings were:

  • The practice appeared clean and well maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • The practice staff had suitable safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had appropriate staff recruitment procedures in the main. They had not always obtained references prior to commencement of employment; obtained a Disclosure and Barring Service check but one from a previous employment had been used
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The provider was providing preventive care and supporting patients to ensure better oral health.
  • The appointment system met patients’ needs.
  • The practice had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had suitable information governance arrangements.

There were areas where the provider could make improvements. They should:

  • Review the security of NHS prescription pads in the practice and ensure there are systems in place to track and monitor their use.
  • Review the risks associated with leaving dirty instruments overnight taking into account the guidelines issued by the Department of Health in the Health Technical Memorandum 01-05: Decontamination in primary care dental practices, and having regard to The Health and Social Care Act 2008: ‘Code of Practice about the prevention and control of infections and related guidance’
  • Review the practice protocols for medicines management and ensure all medicines are stored and dispensed of safely and securely.
  • Review the practice recruitment policy and procedures to ensure accurate, complete and detailed records are maintained for all staff.
  • Review the practice arrangements for ensuring good governance and leadership are sustained in the longer term.

18 November 2013

During a routine inspection

We spoke with four people who used the practice. They made positive comments about the service, one described the treatment they had received as "fine". Another person commented that their experience of using the service had been "favourable". There were arrangements in place to protect children and vulnerable adults from the risk of abuse. Everyone we spoke to said that the practice environment was clean when they visited. We found that there were effective procedures in place for the decontamination of dental instruments. We also found that quality monitoring systems were in place that included seeking the views of people using the service.