Our current view of the service
Updated
9 December 2025
We carried out this announced on-site inspection on 3 February 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
High Street Smiles - Golborne is in Golborne, Warrington and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice via a portable ramp and car parking spaces available near the practice.
The practice had 5 treatment rooms. At the time of our inspection, there was a total of 19 staff, of which there were 6 dentists, 5 qualified dental nurses, 1 trainee dental nurse, 1 dental therapist, 2 receptionists (who were also qualified dental nurses), an operations manager, a group manager, a compliance manager and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 2 dental nurses, the compliance manager, the operations manager, the group manager and the practice manager.
People's experience of the service
Updated
9 December 2025
Prior to our visit, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 20 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included,
“My dentist [dentist name] has saved my teeth from impending doom! She’s the best dentist I’ve ever had.”
“…My attendance had lapsed recently, yet the care from all the team exemplary in both cases and everyone went above and beyond. I am very lucky to have High Street Smiles as my dental practice. Thank you.”
“Staff and dentists have been excellent. I am a nervous patient and have had wonderful treatment and patience from my two dentists. They have been friendly and put me at ease. Thank you.”
“Very polite and professional. Wouldn’t want any other dentist.”
“Always happy with every service. Amazing people.”
“Staff are always willing to help. They will go above and beyond when you are suffering from a serious or painful dental issue. Wouldn’t go anywhere else.”
“Always pleased with my treatment. Very friendly and professional. Would definitely recommend.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.