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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 24 April 2021

Jubilee Citizens UK is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of the inspection 40 people were receiving care and support services.

We found the following examples of good practice.

¿ Visitors were screened for symptoms of Covid-19 and temperature checks undertaken.

¿ People had been supported to maintain contact with people who were important to them. The provider assisted people with devices to enable them to have virtual contact with family members.

¿ Robust processes were in place for visits by healthcare professionals to include the wearing of full Personal Protective Equipment (PPE).

¿ Ample stocks of PPE were available. Staff were wearing PPE in line with guidance.

¿ Staff and people were tested in line with government guidance. People or staff who tested positive were required to self- isolate in line with current government guidance.

¿ Staff worked in specific areas of the home which reduced the risk of cross infection.

¿ Cleaning schedules had been increased to monitor cleanliness of the environment.

¿ Staff received IPC training which included donning and doffing of PPE and PPE usage.

¿ The provider's IPC policy was up to date and had been reviewed when new government guidance had been issued.

Inspection areas

Safe

Good

Updated 24 April 2021

Further information is in the detailed findings below.

Effective

Good

Updated 24 April 2021

Caring

Good

Updated 24 April 2021

Responsive

Good

Updated 24 April 2021

Well-led

Good

Updated 24 April 2021