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Inspection Summary


Overall summary & rating

Good

Updated 7 December 2019

Tigheaven Ltd is a domiciliary care agency. It provides personal care and support to people living in their own homes. At the time of the inspection nine people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service

People had care assessments that identified their needs. Risks associated with people’s health and well-being needs were identified and managed well to mitigate risks found. The provider’s safeguarding policy and training guided staff on how to identify abuse and to report any allegations of abuse appropriately.

People had staff support with the administration of their medicines in a safe way. Medicine administration records were reviewed to ensure these were completed accurately.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People identified their own social activities and participated in these as they chose. People had meals that met their preferences, choices and cultural needs when this was arranged as part of their package of care.

People and their relatives told us they were satisfied with the care and support received and with the management of the service. People understood how to make a complaint about the service if they were unhappy with aspects of their care.

Rating at last inspection and update:

The last rating for this service was requires improvement (published 11 October 2018) and there was one breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 7 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 7 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 7 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 7 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 7 December 2019

The service was well led.

Details are in our well led findings below.