MR Emergency Medical Services

Updated 26 May 2021

MR Emergency Medical Services Ltd is operated by MR Emergency Medical Services Ltd. The service registered with the Care Quality Commission in September 2017. It is a small independent ambulance service which provides medical cover to public events. The service is based in Chesterfield, Derbyshire and serves the population in the areas where MR Emergency Medical Services Ltd provides event medical support. At the time of our inspection this was in the Midlands and northern part of England.

The service is registered to provide the following regulated activities:

• Treatment of disease, disorder or injury
• Transport services, triage and medical advice provided remotely.

MR Emergency Services also provides first aid training. However, this is not a regulated activity and was therefore not included in our inspection. The service has had a registered manager in post since September 2017. The registered manager was also the company director.

We inspected this service using our next phase inspection methodology. We carried out a short notice announced inspection on 12 May 2021. We conducted this inspection as the service has not been operational during the Covid-19 pandemic and has recently changed location. The service has not been inspected at the new location.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate. During this inspection it was not possible to rate caring as the service had been inactive over the preceding year due the Covid-19 pandemic.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

Updated 26 May 2021

We rated this service as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment. The manager monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and supported them to make decisions about their care.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 26 May 2021

Updated 26 September 2018

MR Emergency Medical Services Ltd is operated by MR Emergency Medical Services Ltd. The small service provides emergency and urgent care to patients requiring care and treatment from an event to a hospital setting. The nominated individual for the company and the registered manager were the same person. They were also the only director of the company.

The provider  was focussed on providing good quality care to all patients requiring conveyance to an emergency department from an event. Due to lack of evidence we could not rate either the effective or caring domains. Overall we found the service required improvement in both the safe and well-led areas, in particular relating to patient safety. However we rated responsive as good. More focussed attention was required for governance of the service.