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Community Crisis Support Service Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 31 January 2020

Community Crisis Support Service is a domiciliary service providing personal care to vulnerable older people and younger adults in their own homes. The service is run from an office located in the outskirts of Nottingham. At the time of our inspection 12 people were receiving personal care support. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were protected from the risk of abuse by trained staff who had been appropriately recruited. Prescribed medicines were safely managed and administered to those people who required them. Care staff understood how to reduce the potential spread of infections by using appropriate techniques and protective equipment. Incidents were reviewed to identify any themes from which lessons could be learned.

People’s care needs were assessed, and support provided to meet those needs effectively. Staff received training, so they understood how people’s varied needs should be met. Information, about other agencies, was also given to people so they could access other support if needed. People’s ability to consent to receive support was assessed, and information could be provided to people in a range of different formats to meet their individual communication needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who were kind, well organised, and friendly. The service was flexible and could be varied according to people’s changing needs or preferences. Care was provided in ways which protected people’s privacy and dignity. Care staff encouraged people to take part in care tasks so that they could retain as much independence as possible.

People received a service that was responsive to their needs and which could commence at short notice. The provider sought feedback from the people who used the service and the service received many compliments. The care staff often provided support to people who were at the final stages of their life. The support was provided with compassion and kindness. The provider also provided support to the care staff, as they recognised that end of life care can be difficult for some staff.

People received support from a service that was well managed. Care staff were supported by their managers and by each other. When incidents happened, the manager understood their responsibility to make the necessary notifications to the relevant authorities. The service worked in close partnership with other agencies to enable people to obtain the support needed to meet their care and individual needs. The provider had the necessary monitoring processes in place to ensure the service continued to provide good quality support for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 23 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 31 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 31 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 31 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 31 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 31 January 2020

The service was well-led.

Details are in our well-led findings below.