Background to this inspection
Updated
23 February 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 31 October 2016. The inspection team was comprised of one inspector.
We looked at all of the key information we held about the service which included notifications. Notifications are changes, events or incidents that providers must tell us about.
We spoke with four people by telephone. We looked at three people’s care and support plans. We reviewed other records relating to the support people received and how the service was managed. This included some of the provider’s checks of the quality and safety of people’s care and support, staff training and staff recruitment records. We spoke with one member of staff and the registered manager.
Updated
23 February 2017
The service care provides respite care to families of people, who are living with dementia, in the local community. This is a small service that provides weekly visits to people over a period of one to two months. At the time of the inspection there were 11 people using the service. There was one member of staff.
This inspection took place on 31 October 2016. The service provides a service to people in the Amber Valley and Erewash areas.
The provider was given 48 hours' notice because the location provides a domiciliary care service and we wanted to make sure the registered manager was available. In addition we also made phone calls to people using the service at the time of our inspection visit on 3 and 4 November 2016.
There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service was following the guidance in people’s risk assessments and care plans and the risk of unsafe care was reduced. People’s records were up to date and indicated that care was being provided as detailed in people’s assessments. The records had been updated to reflect changes in people’s care needs.
People were safeguarded from abuse because the provider had relevant guidance in place and staff were knowledgeable about the reporting procedure.
Staff understood their roles and responsibilities for people's care and safety needs and for reporting any related concerns. The provider's arrangements for staff training and their operational procedures supported this.
The principles and requirements of the Mental Capacity Act (2005) were understood but were not relevant to the service provided. People were supported by staff who took time to get to know them. Staff were aware how to promote people’s safety and independence. People were provided with information to support them to make day-to-day decisions.
At the time of our inspection no one was supported by staff with their medicines.
People and their relatives told us the staff were caring and kind and that their privacy and dignity was maintained when personal care was provided. People and their relatives were involved in the planning of their care and support.