• Doctor
  • Independent doctor

The Field House Also known as The Linbury Doctors Ltd

Overall: Outstanding read more about inspection ratings

Naunton Beauchamp, Pershore, WR10 2RF 0333 050 7338

Provided and run by:
The Linbury Doctors Ltd

All Inspections

8 September 2023

During a routine inspection

This service is rated as Outstanding overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Outstanding

Are services responsive? – Outstanding

Are services well-led? – Outstanding

We carried out an announced comprehensive inspection at The Field House as part of our independent health inspection programme. This was the first Care Quality Commission (CQC) inspection of this location since its registration on 14 October 2020.

The Field House provides an independent GP consulting service for private patients covering Gloucestershire, Oxfordshire, Warwickshire, Worcestershire and Wiltshire. The service is registered with the CQC to provide the regulated activities of diagnostic and screening procedures; treatment of disease, disorder or injury; and maternity and midwifery services.

One of the Directors of the service is the Registered Manager. A Registered Manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

We reviewed the online feedback the service had received from 11 patients. All feedback was very positive about the service with patients rating the service 5 out of 5 stars. We also reviewed data from the service’s patient surveys. Patients expressed their satisfaction with the efficiency of the service and the quality of care they received from the doctors.

Our key findings were:

  • The service provided care in a way that kept patients safe and protected them from avoidable harm.

  • Effective policies and procedures were in place to keep patients and staff safe.

  • There was an effective system for recording, acting and learning from significant events.

  • Clinicians assessed needs and delivered care and treatment in line with current legislation, standards and guidance.

  • The service made improvements using clinical audits which positively impacted quality of care and outcomes for patients.

  • Patients were respected and valued as individuals and were empowered as partners in their care, practically and emotionally.

  • Services were tailored to meet the needs of individual people and were delivered in a way to ensure flexibility, choice and continuity of care.

  • Upon joining the service, patients were provided with an in-person GP visit either in their own home or another location if preferred.

  • For patients receiving end of life care, GPs visited patients every day to provide them and their families with support.

  • The service model enabled GPs to check in with their patients often, including regular review meetings to review the patient’s general healthcare.

  • The leadership, management and governance of the service assured the delivery of high-quality and person-centred care; supported learning and innovation; and promoted the development and wellbeing of all staff.

  • Once a month the service held an away day for all staff where standing service agenda items were discussed and training sessions were delivered from specialist guest speakers including healthcare consultants.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services