J24 Resourcing Limited

Updated 17 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was completed by one inspector.

Service and service type

J24 Resourcing Limited is a domiciliary care agency. It provides personal care to people living in their own houses, flats and specialist housing in Derbyshire. The service was supporting four service users with personal care at the time of the inspection.

Registered Manager

There was a registered manager at the time of this inspection, they were also the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. Both the provider and the registered manager are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service two days’ notice of the inspection. This was because we needed to be sure that arrangements could be made for us to review records in the office.

Inspection activity started on 20 September 2022 and ended on 28 September 2022. We visited the office location on 20 September 2022. Phone calls were made to people and their relatives on 21 and 22 September 2022. We made phone calls to care staff on 22 and 23 September 2022. We continued to review evidence the provider sent us until the 28 September 2022.

What we did before the inspection

We used information received about the service since it registered with the Commission. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with two relatives of people who used the care service. We spoke with the registered manager, who was the nominated individual and two care staff.

We reviewed a range of records including the relevant sections of four people’s care records and two people’s medicine administration record (MAR) charts. We looked at three staff files in relation to recruitment. We reviewed other records related to the management and governance of the service, including staff training records, meeting minutes, policies, audits and quality checks.

Updated 17 November 2022

About the service

J24 Resourcing Limited is a domiciliary care service. It provides care for people living in their own houses and flats in Derbyshire. People are supported in their own homes so that they can live as independently as possible. CQC regulates the personal care and support. There were four people who received personal care at the time of the inspection. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Arrangements were in place for medicines to be managed safely and care staff had their competency to administered medicines checked. Care staff understood any risks to people and what actions were required to keep people safe. Care staff recruitment processes checked staff employed were suitable for the role. Sufficient staff were deployed to ensure people received care from consistent staff members who they knew. Infection, prevention and control risks were managed in line with good practice. Systems were in place to help protect people from the risk of abuse and harm.

Assessment processes were in place to help ensure people received effective care and any equality characteristics assessed and met. Care staff received training and on-going supervision and support in areas relating to people’s care needs. People’s nutritional and hydration needs were assessed and provided for. The service worked with other agencies so that people could access the healthcare services and support they needed.

People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were well-treated and supported. People’s views and decision about their care were known and respected. People’s privacy and dignity was promoted, and people were supported to be as independent as possible.

People received personalised and responsive care. Their choices were respected, and they remained in control of their care decisions. Care was regularly reviewed to ensure it remained responsive. People’s interests and hobbies were known about by care staff who helped people enjoy these. This helped to reduce social isolation for people. No complaints about the service had been received and there were system in place to manage any complaints should they be made. People’s communication needs were assessed.

Systems were in place to assess the quality and safety of services. Staff understood about their job roles and the policies and procedures of the service. People, their relatives and care staff were engaged in the service. The service worked well in partnership with others. The service had policies in place, including for the duty of candour, to help ensure the service would be run with an open and honest approach.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 29 October 2020 and this is the first inspection. The service has not operated continuously since it first registered. It re-started providing personal care in December 2021.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.