We carried out a review of the data available to us about P&R Health Care Solutions on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about P&R Health Care Solutions, you can give feedback on this service.
P&R Health Care Solutions is a domiciliary care agency, providing personal care to people living in their own homes. At the time of the inspection there were five people using the service.
People’s experience of using this service and what we found
There were systems and processes in place to help safeguard people from the risk of abuse. Appropriate risk assessments were in place with guidance around how to minimize the risks. Staff were aware of infection control procedures and used personal protective equipment as required. Medicines were managed safely at the service.
People’s told us staff were kind and they were well cared for. People’s needs were thoroughly assessed and regularly reviewed to ensure relevant changes could be made to their care plans. People told us communication with the care staff and management team was excellent and their views and choices were respected.
Staff were recruited safely and all appropriate documentation was evident within staff files. There was a thorough staff induction and training was on-going. Staff said they were well supported by the management and they felt it was a good agency to work for.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Complaints were addressed promptly and appropriately Regular quality assurance audits were completed and any issues picked up were addressed with appropriate actions. The service worked well with other professionals and agencies.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 October 2020 and this is the first inspection.
Why we inspected
This was a planned inspection to look at all five domains and to rate the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.