Cuckoo Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

We spoke to people about their experience of care, and they did not report any barriers related to discrimination. The registered manager told us that they provided support to a person with a mild learning disability who had a VIP Care Profile, which was individual to them, transportable and documented their health and well-being needs and preferences. This enabled the person to be supported in a way they chose, both at home and in the community. The person’s care plan also clearly identified their communication needs and the way staff should provide care, to ensure their health and well-being were being fully supported.

Staff received equality and diversity training. This helped staff to understand and value difference.

Care plans clearly documented involvement with other health professionals and the outcomes of their interactions.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.