Archived: Ryde Village

Updated 2 April 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was completed by one inspector.

Service and service type

Ryde Village is registered to provide care and support to people living in specialist ‘extra care’ housing and is also a registered domiciliary care agency providing personal care to people living in their own homes. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 3 March 2022 and ended on 10 March 2022. We visited the location’s office/service on 3 and 7 March 2022.

What we did before the inspection

Before the inspection we reviewed the information we had received about the service, including notifications. Notifications are information about specific important events the service is legally required to send to us.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke five people who received care and seven staff members, including the registered manager and service manager. We reviewed a range of records including, seven people’s care records and records relating to the management of the service.

After the inspection

We continued to seek clarification from the registered manager to validate evidence found. We continued to review and analysed a range of records we had received from the service, including multiple care plans and risk assessments. We looked at a variety of records relating to the management of the service, including, quality assurance records, training information and records in relation to accidents and incidents. We contacted and spoke with six relatives. We also received feedback from seven professionals.

Updated 2 April 2022

About the service

Ryde Village is a domiciliary care agency and ‘extra care’ service. It is registered to provide personal care to people who live in their own apartments within a dedicated housing scheme. The property consists of apartments and bungalows, privately owned or rented by the occupant. There are also some shared communal areas and facilities; such as a dining room, lounges and gardens which people can access.

Not everyone who used the service received the regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; for example, help with tasks related to personal hygiene, or medication. Where they do we also take into account any wider social care provided. At the time of our inspection there were 20 people receiving a regulated activity.

People’s experience of using this service and what we found

People were positive about all aspects of the service. All the people we spoke with praised the staff and registered manager for their supportive approach.

People were supported by staff who knew how to prevent and manage risks and keep them safe from avoidable harm. Recruitment practices were safe and there were sufficient numbers of consistent staff available to meet people’s needs. People received continuity of personal care and support from staff who arrived on time for their scheduled visits and were familiar with their needs and wishes. People received their medicines as they were prescribed. The service's arrangements for controlling infection was effective.

Staff received effective training that gave them the skills to support people with their needs. People were supported to access health and social care professionals if needed. The management team worked in close partnership with health and social care professionals and agencies to plan and deliver care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with dignity and respect. People were treated equally and had their human rights and diversity respected. People were encouraged and supported to remain independent.

Care plans were personalised, and ensured people received personal care tailored to meet their individual needs and wishes. People were encouraged to make decisions about the care and support they received and had their choices respected.

People knew how to complain if they needed to and felt confident, they would be listened to by the management team and effective action would be taken in a timely way.

The management team were open and transparent and understood their regulatory responsibilities. People and their relatives felt the management team were approachable and supportive. There were effective governance systems in place to identify concerns in the service and drive improvement. They were responsive to feedback from people, staff and professionals and acted to make improvements in the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 30 October 2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date the service was registered.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.