We carried out a review of the data available to us about Launton Grange Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Launton Grange Care Home, you can give feedback on this service.
Launton Grange Care Home is a residential care home providing accommodation for persons who require nursing or personal care. The service can host to up to 66 people. It provides support to elderly people, some of whom may live with dementia, mental health support needs or sensory impairment. At the time of our inspection there were 36 people using the service.
People’s experience of using this service and what we found
People living at Launton Grange Care Home received excellent care from a passionate and dedicated staff team. Staff valued people and their life experiences, and they knew people thoroughly. They provided care that was tailored to individual needs of each person, including their likes, dislikes and preferences. People told us that staff went over and above the call of duty which made a difference to their lives. The culture at the home encouraged and nurtured people. Relatives of people told us the way the home was run meant their family members received exceptional care. The individualised care and liaison with the local community led to outstanding outcomes for people. For example, people remained active and involved in working with local schools in spite of Covid-19 restrictions. This gave them a new purpose and encouraged them to share their thoughts, likes and life histories with students from the local schools.
People were supported to retain active presence in the local community and to pursue their personal interests and hobbies. An activities team alongside care staff all worked together to organise a rich programme, whereby different things to do for fun and interest were offered for those who wished to participate. People had opportunities to maintain and develop relationships with visitors to widen their social networks. There were examples where staff had done their upmost to ensure people were able to fulfil their wishes.
People and relatives told us staff were extremely caring. People had built extremely trusting and caring bonds with staff who supported them. Relatives of people highlighted these bonds had a very positive impact on their family members’ wellbeing. Staff ensured they promoted people's rights to dignity, privacy and independence.
People received safe care from staff who had been appropriately trained to protect people and identify signs of abuse. Staff understood their responsibilities to report any concerns and followed the provider's policies in relation to safeguarding and whistleblowing. Robust recruitment procedures helped to ensure only suitable staff were employed at the service.
Risks were assessed, managed and reviewed to help ensure people's safety. Staff were deployed appropriately, and capacity of staffing hours was closely monitored. People were assisted with their medicines safely and told us they received them on time.
People were supported to have maximum choice and control of their lives. Staff provided them with care in the least restrictive way possible and acted in their best interests; the policies and systems in the service promoted this practice.
Staff received regular training which provided them with the knowledge and skills to meet people's needs in an effective, responsive and personalised way. Staff supported people to choose food they liked and to eat healthily. People received enough food and fluids to remain healthy and staff monitored this when required.
People were encouraged to express their opinions and supported to have their voice heard. People were fully involved in planning and reviewing their care and support needs. There was a complaints procedure in place and people felt confident to raise any concerns either with staff or the registered manager if they needed to. People were supported at the end of their lives in ways which reflected their choices and wishes.
Staff told us they were supported by the management team who showed empathy and understanding. The provider had systems in place to monitor and improve the quality of the home including high quality communication sharing good practice and achievement across the organisation.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13/10/2020 and this is the first inspection.
Why we inspected
This was a planned inspection of the service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.
Launton Grange Care Home is a residential care home providing personal and nursing care to 7 people aged 65 and over at the time of the inspection. The service can support up to 66 people in one purpose-built building.
People’s experience of using this service and what we found
People told us they felt safe at the service and were treated well by staff. Staff demonstrated a good awareness of protecting people from harm or abuse. Risks to people were managed well and appropriate assessments and care planning was in place.
Staff were adhering to government guidance and helping to ensure people were kept free from risk of being infected with COVID-19. The environment was clean and safe. People's medicines were properly managed and after each accident or incident action was taken and lessons were learnt.
Quality checks and audits were carried out to enable areas of improvement to be identified and the service was continually monitored by the management team. Staff said they worked well as a team and people commented the home was well managed. The leadership of the service promoted a positive culture that was person-centred and inclusive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13/10/2020 and this is the first inspection.
Why we inspected
We undertook this targeted inspection to check on a specific concern we had about medicine errors, poorly organised fire drills and people being at risk of neglect.
The CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
We found no evidence during this inspection that people were at risk of harm resulting from these concerns.
We looked at infection prevention and control measures under the Safe question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.