Huuman Kind Care Ltd

Updated 18 March 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 9 February 2022 and ended on 04 March 2022. We visited the location’s office/service on 10 February 2022.

What we did before the inspection

We reviewed information we had received about the service since it was registered with us. We sought feedback from the local authority who work with the service. Due to technical problems, the provider was not able to complete a Provider Information Return (PIR). A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We reviewed a range of the provider’s policies relating to people’s safety and management of the service. We used all this information to plan our inspection.

During the inspection

We spoke with three people who received care from Huuman Kind Care Ltd and four relatives. We spoke with eight members of staff including the registered manager, senior staff, care workers and a recruitment staff member. We reviewed a range of records. This included four people’s care records and multiple medication records.

We looked at records relating to the management of the service and the safety and quality of people’s care. These included checks undertaken by the registered manager so they could be assured staff were safely recruited and trained and that people were receiving good care. We saw the compliments received by the service and registered manager, and how staff communicated with relatives and between staff teams. In addition, we saw the systems put in place to manage any complaints and accidents and incidents, should these occur.

After the inspection

We spoke with a health and social care professional who regularly worked with the service, to gain their views of the care provided. We spoke with the registered manager about their plans to further develop the safety and quality of the care provided to people.

Updated 18 March 2022

About the service

Huuman Kind Care Ltd is a domiciliary care service providing personal care to people. The service provides support to younger or older people who may live with dementia or physical disabilities. At the time of our inspection there were eight people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives told us there were enough staff and they could rely on staff providing the care agreed at the times they wanted. Staff had assessed people’s safety and care needs and worked with their relatives and other health professionals to mitigate their risks. People were supported to have the medicines they needed to remain well. Staff understood what action to take should they have any concerns people may be subject to abuse. Staff were confident if they raised concerns these would be promptly addressed by the senior team. The registered manager undertook checks on the suitability of staff before they could work with people so they could be assured people's safety was promoted. Staff were supported to provide safe care through the provision of personal protective equipment and infection control training.

People told us they had built extremely close bonds with the staff who cared for them. Relatives were positive about the relationships staff built with their family members and them. Staff worked in ways which valued people and promoted their dignity, independence and privacy.

People’s and their relative’s views were considered when care needs were assessed. Staff received training and induction to support them to provide good care. Where people wished to have support to have enough to eat and drink staff supported them. This helped to ensure people remained hydrated and well. People told us staff respected their decisions.

Where people needed some support to make decision's the registered manager worked with others who were legally appointed to help people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Systems were in place to manage any complaints and suggestions made to benefit people receiving care.

People and their relatives were involved in drawing up care plans, based on people’s preferences. People’s care plans considered any communication support they may require and how staff should support people to maintain relationships which were important to them. The registered manager planned to further develop people's care plans. Relatives were very complimentary about the support all staff provided at the end of their family member’s lives. Relatives told us this approach enabled people to experience a pain free and dignified death, based on their wishes.

There had been changes in the management team supporting people. People and their relatives told us the new arrangements were working well and described a culture in the service which focused on the needs of the people. Staff told us the service was managed well and Huuman Kind Limited was a good place to work. A health and social care professional who regularly worked with staff told us systems were in place to ensure effective joint working. This benefited people by leading to improved health outcomes.

The registered manager undertook checks on the quality and safety of the care provided. The results of these checks were used to inform service development.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 29 October 2020 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about staffing levels and recruitment and the management of the service. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe and well-led sections of this full report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.