Updated 6 April 2022
One5 Health Marylebone is a private general practice offering a range of services to patients such as general practice, routine medical checks, health screening, blood test, referrals for scans and Covid 19 testing.
The service employs three members of staff which includes one male, and two female GPs, who are all registered with the General Medical Council GMC and are on the GP register.
The service is delivered from 83 Baker Street London W1U 6AG. The service has good transport links and is easily accessible via the bus and tube. The service is open Monday to Friday 9am to 5.30pm.
Although registered with CQC in October 2020, due to COVID the provider suspended services and relaunched in August 2021.
There is one GP clinical room on the ground floor, there is a ramp, the service is accessible for those with mobility difficulties. The service sees patients aged 18 and above.
Appointments are face to face, telephone or virtual, they last from 30 minutes to 90 minutes. Patients book appointments online and can select when they want to be seen, appointments can also be booked over the phone. The service does not offer walk in appointments.
The service website address is www.one5.health. We visited One5 Health Marylebone on 24 March 2022. The team was led by a CQC inspector. Before the inspection, we reviewed notifications received about the service, and a standard information questionnaire completed by the service. During the inspection, we interviewed staff, made observations and reviewed documents.
How we inspected this service
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
We carried out this inspection on 24 March 2022. The inspection was led by a CQC inspector who was accompanied by a GP specialist advisor. Before visiting, we looked at a range of information that we hold about the service. We reviewed information submitted by the service in response to our provider information request. During our visit we interviewed staff (the lead doctor) observed practice and reviewed documents.
To get to the heart of patients’ experiences of care and treatment, we asked the following questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.