• Hospice service

Thames Hospice

Overall: Outstanding read more about inspection ratings

Windsor Road, Maidenhead, SL6 2DN (01753) 842121

Provided and run by:
Thames Hospice

Latest inspection summary

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Our current view of the service

Outstanding

Updated 27 November 2025

We carried out a comprehensive onsite assessment at Thames Hospice on 13 and 14 January 2026. We completed this assessment because of the length of time since the previous assessment.

Thames Hospice is a charity providing specialist and palliative and end of life care services to adults living with advanced or terminal illness. They support people, their carers and families in East Berkshire and South Buckinghamshire.

The hospice provides multiple services including inpatient care, hospice at home, outpatient services, counselling and bereavement support services. The purpose-built facility had 28 ensuite bedrooms, split across three wings. At the time of the inspection, one wing was not in use and undergoing refurbishment, therefore the service was able to accommodate for up to 20 inpatients.

The service demonstrated a kind and caring workforce, underpinned by a team of dedicated and passionate staff. There was a strong collaborative approach to the care, within the service and through effective partnership working, ensuring people received compassionate and well co-ordinated care.

However, some clinical equipment and a medicine were found to be out of date on the inpatient units. There were processes in place to manage these items, however, due to a recent change on inpatients wards there had been a lack of oversight.

People's experience of the service

Updated 27 November 2025

We spoke with some service users and their families during the inspection. People shared positive experiences of the service, including how staff were capable and caring.

We observed that staff engaged positively with patients and their families. Staff treated patients, families and carers with compassion and kindness.

Feedback reflected the kindness people experienced from staff at the service. People were grateful for the professional care received and felt they were listened to and treated individually.