Updated 2 June 2026
South Hill provides supported living to people with learning disabilities and autistic people. At the time of this assessment the service provided support to 4 people living in a supported living scheme in Harrow.
CQC only inspects the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
Assessment activity started on 3 June 2026 and ended on 30 June 2026.
The last rating for this service was good (published on 23 August 2022). This assessment was planned due to the length of time since our last rating. Following this assessment, the service remains good.
Some people using the service had a learning disability.We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities most people take for granted.We found people received carein accordance withthis guidance and care staff.
People were kept safe by staff that had knowledge and understanding of their responsibilities to protect people from harm or abuse.
Risk assessments identified current risks to people as well as ways for staff to minimise or appropriately manage those risks, including for positive risk taking.
Medicines management systems were in place.
People were supported to take positive risks where this enhanced their quality of life. Staff understood people’s emotional communication and responded effectively to signs of distress,anxietyand frustration.
Staff were deployed to meet people’s needs and keep them safe, and were supported through induction, supervision,appraisaland training to provide support to people.
People had choices about how they wanted their day-to-day care delivered and staff respected their decisions. People’s care and support reflected their choices, preferences, personalities,needsand individuality. Care was based on latest evidence and good practice.
Staff worked with agencies involved in people’s care for the best outcomes and smooth transitions. They monitored people’s health to support healthy living. Staff ensured people had choice and control and consented to their care. They followed processes to help ensure those important to people, and those involved in their care, took decisions in people’s best interests.
People were treated with kindness andrespect. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People were supported toidentifyand achieve meaningful goals and aspirations, including hobbies and interests, and enabled to be as independent as possible. Staff encouraged and supported people to be a part of their local communities.
Staff were comfortable speaking up and felt well supported by the current manager. Governance and assurance processes were in place and were designed to identify areas for development and drive improvements. However, we found that some audits and systems did not consistently identify shortfalls. The service worked well in partnership with professional colleagues and their local community to effectively support people.