Chantry

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were supported with their healthcare needs often with the support and involvement of their families. For example, an autistic person had details of their needs and reasonable adjustments were clearly laid out in a health plan which had been shared with the hospital.

Staff wanted to make sure that people were not disadvantaged by their health needs. It was important to them that everyone at the service was equal and had the opportunity to the same or similar experiences. Reasonable adjustments were made to ensure people could access different activities throughout the day.

Staff were all trained and understood the importance of equality of care and everyone's entitlement to human rights. Support plans ensured there was opportunities to review and monitor individual outcomes. Barriers were identified and ways to overcome them explored and documented.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.