Chantry

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment the rating has remained. This meant people were respected and valued as individuals.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People had mixed experiences of use of communication tools. The provider had not always explored, or employed, appropriate communication tools to ensure people were as independent as they could be. For example, tools like switches. These are large buttons which could be connected to things such as music players and which a person with limited dexterity could learn to use to independently turn on and off their own music or other device. One relative said their loved one did enjoy using these switches in the past but did not have them at Chantry. The manager explained how they and the staff were continuing to develop people’s communication tools and staff skills. Staff told us one person taught them their own interpretation of Makaton (a simplified sign language) and the information board showed a sign of the day. People were supported by staff who knew them well, offered choices and aimed to support them in their independence. People were not rushed and some people had use of preferred communication tools so they could make choices and be understood. Staff demonstrated a kind and caring approach. People were happy and comfortable in staff’s presence and would engage proactively. People were informed about the day’s plans. One person was asked if they wanted to go to the local park, they responded with smiles and positive body language. This corresponded with how their support plan described the person’s response when pleased about something. Another person told us they talked with staff daily about what they wanted to do and eat for the day.

Staff benefited from clear information about the tasks people could manage independently, and where they needed support.

There was a positive approach to the planning of activities relevant to people at the service, and an emphasis on maintaining an active approach.

Observations of staff showed activities were supported and encouraged. We observed a person being supported to be involved in preparing lunch and two other people heading off to a local park. Throughout the visit we observed staff talking with people with genuine interest in what they had to say.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.