We carried out a review of the data available to us about All Care (GB) Limited - Warner Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about All Care (GB) Limited - Warner Court, you can give feedback on this service.
Warner Court is an extra care service providing personal care to people living in their own flats. At the time of our inspection there were 28 people receiving the regulated activity of personal care.
People’s experience of using this service and what we found
People told us they were very happy living at Warner Court and felt safe. People told us the staff were “lovely,” helpful,” “kind,” and “funny”. People were safe from abuse or harm and told us they felt safe. Where people received support with their medicines, this was done in a safe way by staff who were trained and competent. The provider had robust systems in place to manage any risks to people, including from Covid 19 and other infections. There were enough staff on duty to provide care to people safely. The provider had systems in place to ensure only suitable staff were employed.
People enjoyed the meals they chose. These were ordered from a company who delivered them and were reheated by staff. Staff helped people with their healthcare needs when required although some people were able to manage this themselves or with the help of their relatives. People were supported to have maximum choice and control of their lives. People all had the mental capacity to make decisions at the time of the inspection. However, systems were in place to monitor this and ensure, if necessary, staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received regular training and supervision to support them in their roles.
People were treated with respect, dignity, kindness and compassion. We observed, and people told us the staff were kind, helpful and friendly. People felt involved decisions about their care.
People had opportunities to get together and take part in activities if they chose, such as bingo or knitting. There was clearly a very friendly bond between people and staff with lots of respectful banter and joking. People were involved in developing their care plans and were asked for their opinions of their care. People told us they knew the manager and would feel able to raise any concerns if they needed to. A robust complaints procedure was in place and people felt able to raise concerns with the staff if they had any.
The provider had robust systems in place to monitor the quality and safety of the service and take actions to improve where issues were identified. The registered manager was supported by the operations manager who they said had made a big difference. They knew their responsibilities under the Health and Social Care legislation. The registered manager and staff worked in partnership with other agencies to ensure people received holistic care in a timely way.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 8 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.