Mornington Court

Updated 14 September 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was undertaken by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Mornington Court is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed all the information held about the service including notifications received by the CQC. Notifications tell CQC about important events which have happened in the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spent time observing care and support. We spoke with seven people living in the home and six relatives. We also spoke with the registered manager, a care and quality manager, deputy manager, a care team leader, three care workers, activities co-ordinator, head of housekeeping, head of maintenance and a chef. We reviewed a range of records including care records and medication records. We reviewed staff files in relation to recruitment and training. We also looked at a range of records relating to the management of the service including policies and procedures and audits.

After the inspection

We requested further information and continued to seek clarification from the provider to validate evidence found.

Updated 14 September 2022

About the service

Mornington Court is a residential care home providing accommodation and personal care to up to 57 people. The home is purpose build and arranged over three floors. The top floor was closed at the time of the inspection as the home was doing a phased opening. At the time of our inspection there were 22 people using the service.

People’s experience of using this service and what we found

People received safe care. Staff had received training in safeguarding and knew how to report safeguarding concerns and keep people safe from harm. The provider had a robust recruitment process in place which ensured only staff who were suitable to work in social care were recruited. There were sufficient numbers of staff deployed to meet people’s needs and keep them safe. People received their medicines as prescribed from staff who had been trained and were competent to do so. There were effective systems in place to manage the cleanliness and infection prevent and control within the home. Staff had received training and followed infection control guidance, including Covid 19 guidance. Accidents, incidents and near misses were analysed and lessons learned.

People received effective care. Care plan’s were person-centred, detailed and regularly reviewed. Staff had the skills and knowledge to meet people’s needs and were well supported. People’s nutritional needs were met. Staff ensured they asked people for consent and people had choice and control of their lives. People were supported to access healthcare when required.

Staff were kind and caring. Staff were highly motivated, spoke about people with compassion and ensured they knew what was important to them. People’s privacy, dignity and independence was always promoted and respected. People were involved in decisions about their care.

People received responsive care. Staff knew people well and ensured people received person-centred care. People’s communication needs were assessed and met. The provider responded to complaints appropriately and had a robust procedure. Activities were person-centred and planned based on people’s preferences and personal history.

The service was managed well. There was a positive culture in the home and people, their relatives and staff spoke very highly of the registered manager. Robust quality assurance processes were in place and any shortfalls actioned promptly and used as an opportunity for learning. The service worked well with other agencies.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 06 October 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.