Archived: Rose Care

Rose Care is a small home care agency providing support to people living in their own homes. At the time of the inspection Rose Care was providing personal care and support to two people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Relatives of people who engaged the service expressed confidence that safe care and support was provided. People were protected from the risk of harm or abuse by staff who were well trained to deliver safe care and knew about acting promptly when they felt people were at risk. Staff recruitment processes were safe and robust. People were safely supported by staff who had been trained in safely moving people, and in the handling and administration of medication.

People were supported to maintain their independence to assist them to continue living in their own homes. People's care and support needs were assessed and regularly monitored to ensure that they were still current and being met. People’s wishes and legal rights were promoted and protected by staff who had received comprehensive and up to date training about how to meet their needs. People were supported to have maximum choice and control of their lives and staff advised that they supported them in the least restrictive way possible and in their best interests; the providers policies and systems supported this practice.

People were cared for by staff who treated them with kindness and showed genuine regard for their physical and emotional well-being. Relatives advised that they considered the staff to be attentive and kind; relatives spoke positively about staff.

Peoples changing needs were responded to positively by staff. Relatives advising that requests for any short-term changes were attended to promptly and always met. Agreed plans of care reflected the full care and support needs of people.

Concerns or complaints were responded to in line with the policy and procedures. Relatives expressed confidence that any concerns or complaints would be properly addressed. No one had had raised a complaint.

The manager was well regarded by staff and relatives of people using the service. Staff and relatives made numerous comments about the support provided by the manager who worked full time in the agency. Feedback on the quality of the service had been sought from people who used the service and their relatives using questionnaires.

Why we inspected

This was a planned inspection based on the previous rating.

Rating at last inspection

The last rating for this service was good (report was published in June 2017)

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rose Care provides personal care and support to people living in their own homes in Burton upon Trent and the surrounding areas. . At the time of our inspection a total of 11 people were using the service, of these nine people were in receipt of personal care support.

At the last inspection, the service was rated as good. At this inspection the service remained good.

People’s care was planned to meet their needs and minimise risks to their safety.

People received their calls as agreed and from a consistent staff team. Recruitment practices ensured staff were suitable to work within people. Staff understood their role in protecting people from harm and people received their medicine as required.

Staff had access to training and support to improve their knowledge of care and enhance their skills. When needed, people were supported to maintain their dietary requirements and preferences and to access healthcare services. Staff supported people to retain their independence and when support was required it was provided in a kind and reassuring manner which protected people’s dignity.

Staff understood the importance of gaining consent from people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People received the care they preferred because staff asked them and their relatives about their likes and dislikes.

People and their relatives were able to regularly review their care to ensure it was still appropriate for them. People and relatives felt empowered to discuss any concerns or complaints with staff and the provider. People and their relatives found the provider approachable and were given opportunities to comment on the care they received and be involved with plans for the future. There were audits in place to monitor the quality of the service to drive improvements in care.

Further information is in the detailed findings below.