Cleveland House

Updated 17 March 2025

We carried out our assessment of this service between 20 April 2025 to 02 May 2025. We visited the service on 24 April 2025. Cleveland House is a care home registered to accommodate and support up to 11 people with mental health needs, learning disabilities and/or autism. At the time of the assessment, 11 people were using the service. People living in the home have their own bedrooms and there are shared communal spaces, including lounges, a kitchen and a garden area.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

We spoke with the registered manager, deputy manager, 3 staff, 2 people living at the service and 4 relatives as part of this assessment.

This was a planned assessment, and the report only covers our findings in relation to the key questions safe and well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The last rating for this service was requires improvement (published 16 November 2023) in risk management, medicine management and governance. At this assessment the service had made improvements, and we have rated them good and is no longer in breach of regulations.

The systems for administration of medicines were now operated effectively. Risks associated with people’s care and support had been fully assessed. The provider had effective systems to assess, monitor and improve the quality and safety of the service.

Updated 17 March 2025

The service was able to demonstrate how they were meeting the underpinning principles of Right support, Right care and Right culture.

Right Support: People who used the service were protected from the risk of abuse. They were supported by staff that had received appropriate training and support to do their jobs. Staff were aware of the needs and preferences of people and had built up good relationships with them.

Right Care: People were provided care and support in line with their assessed needs. Potential risks about people’s safety were assessed to ensure they were supported to remain as safe as possible. The service had suitable arrangements to protect people using the service against risks associated with the unsafe management of medicines. There were enough staff to meet people’s needs and to provide personalised care and support.

Right culture: There was an open and inclusive culture in the service, with staff, people, relatives and other external professionals encouraged to help improve the service. The provider had links with the wider community in order to help ensure a joined-up approach to people's support. There were quality assurance and governance systems to drive continuous improvement.