78 Stubbington Lane

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Improvements had been made following our previous inspection. The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing, and communication needs with them. Staff understood people’s individual needs and made sure assessments were up to date and recorded.

People participated in their assessments and reviews. People had communication care plans in place and documents to take to hospital with them when required.

Staff and those who knew people well were also involved in people’s assessments to ensure their views and opinions were captured. Staff told us people’s views were sought during daily support and in key worker meetings with them.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

Improvements had been made following our previous inspection. The service worked well across teams and services to support people. The staff team worked together with a variety of health and social care professionals to ensure care and support was received when required.

The provider had processes in place to ensure care and support was coordinated in the best interests of people using the service which included collaboration with professionals and information sharing.

We sought feedback from professional’s who worked closely with the service. 1 professional told us, “I feel the staff are aware of when to escalate concerns and are happy to take on board advise provided by myself or other professionals.”

People’s goals, dreams, and aspirations were always communicated so a consistent approach was maintained between services. The service was supporting people in line with the ‘Right support, right care, right culture’ principles.

Improvements had been made following our previous inspection. The service supported people to manage their health and wellbeing to maximise their independence, choice, and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Care records captured the support people required with their health needs. They detailed the signs to look out for which may indicate a person was becoming unwell and what action staff should take when there was any deterioration to an individual’s health. We reviewed people’s menus which had improved since our last inspection.

A relative told us, “My relative is supported to lead a healthy life, and staff are regularly trained to understand and respond to health issues.”

People were supported by a staff team who knew them well and who were able to detect signs of a person being in distress or their health deteriorating. Where needed people were supported to access emergency healthcare.

Improvements had been made following our previous inspection. The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves.

Staff worked collaboratively with people to plan and deliver their care, reduce risks, and achieve best outcomes for people.People were engaged to ensure they were able to make choices about their lives. Individual meetings took place with people to understand their goals and aspirations.

A relative told us, “The last 3 months, we have seen an improvement in relation to our relative now consenting to go out. They are a lot happier.”

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.