78 Stubbington Lane

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect.

At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff interactions showed people were treated with kindness, empathy and compassion and staff respected their privacy and dignity.

Relatives and professionals told us staff treated people with kindness, compassion, and dignity.

The manager told us, “We provide dignity and respect training, I observe the interaction I see daily and provide constructive feedback where needed.” They also told us, to ensure people were supported in a compassionate and personalised way, they lead by example, undertake spot checks, do unannounced visits and check daily notes.”

People were supported to have visitors and could utilize rooms in the service as well as the garden space.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences.

They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The manager told us, “I start to write a support plan with what I think. I will then sit with the person and go through it with them and add or remove what they tell me. I do it this way otherwise the process would be too long and stressful for them. I will liaise with family’s as well to ensure they have input. If the person doesn’t want to be involved, I would seek information from people who know them.”

The service promoted people’s independence, and people had choice and control over their own day-to-day care, treatment, and wellbeing.

Staff were positive in empowering people to be as independent as possible and celebrated this.We observed the mealtime experience for people. People were given a choice of where they would like to eat their meal, some people sat at a dining table, 1 person was sat watching the television with their meal on a lap tray. We also observed there were 2 menu options. Two people did not want what was on the menu, staff sat and spoke with them and prepared them alternative meals of their choosing. This meant people were given independence, choice and control and their choices were respected.

Staff were communicating with people in the way they preferred and were kind and compassionate.

The service listened to and understood people’s needs, views, and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern, or distress.

We observed staff responding positively to several people who were at different times in a heightened state of anxiety. It was clear staff knew people well and responded to their immediate needs with kindness and compassion.

The service cared about and promoted the well-being of their staff and supported and enabled them to mostly deliver person-centred care.

Staff members told us the home was a good place to work, 1 staff member told us, “I can ask for help, the manager is approachable and someone you can talk to.”

Staff also told us the provider offered opportunities for personal and carer development. Team meetings were held to discuss issues relevant to the service or staff experience.

A staff survey had also been issued to encourage feedback, and actions had been devised from the feedback received.