Emezzions Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. An initial assessment was undertaken prior to people receiving support. This was undertaken in discussion with referring agencies, the person receiving care and, where appropriate, their relatives. Care staff explained to us the process and how information from the assessment was disseminated to them so they were aware of what support was required. One staff member told us, “After management have assessed…they develop the service user’s care plan and risk assessment which is made available for staff who are assigned to the service user. Management also organise a meeting with a number of selected staff for the service user to reassess our knowledge, train and go through the care plan and risk assessment before the care begins.”

The provider planned and delivered people’s care with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff completed a range of training to ensure care and support was provided in line with evidence based care and good practice guidance.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Information was now included in people’s care records about any health professionals involved in their care. Staff told us they would liaise with these professionals when required to ensure they had up to date accurate information about how to support people.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Information was included in people’s care records about their health needs and any long-term conditions they had. At the time of our assessment people did not require support with managing their health and this was being supported by their relatives.

At the time of our assessment, people’s families supported them with meal planning and preparation. However, staff provided any support required in line with people’s preferences and to support people to have a healthy balanced lifestyle.

The provider routinely monitored people’s care to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People’s care records included information about their goals and what they wanted to achieve. Staff supported people to work towards those goals.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff were aware of what decisions people had the capacity to consent to and where they did not have capacity, they were aware of who was nominated to make decisions on their behalf.