Emezzions Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. A relative told us, staff were “really nice. They are kind and caring.” Staff treated colleagues from other organisations with kindness and respect.

Staff were aware of the importance of making people feel comfortable around them and treating people with kindness and respect. One staff member told us, “I ensure people's privacy and dignity are maintained by respecting their choices, their right to confidentialityand involving them in decision making relating to their care andrespecting their personal boundaries and space.”

The provider treated people as individuals and made sure people’s care met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Detailed information about the person using the service was now captured in their care records. This included information about their favourite songs, their favourite places to visit and information about people that were important to them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care and wellbeing. Relatives confirmed that staff involved people in their care and respected their choices. Staff supported people to learn new skills and be as independent as possible. Staff encouraged people to do things that were in their best interest but respected their decisions and choices. A staff member said, “I give lots of encouragement to them to empower them to make their own choices and decisions, building their confidence, involving them in decision making, and offering the needed support and guidance, allowing them to participate in daily activities and encouraging them to try new things and activities.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. A flexible service was delivered which supported people’s individual needs. This included supporting people in the community and at their home. Staff were able to provide personalised support that was responsive to people’s needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. A wellbeing policy was in place, which included flexible working opportunities taking account of staff’s individual needs, and both professional and personal commitments. Staff felt well supported by their managers and colleagues.