Updated 14 April 2025
Date of assessment: 23 to 30 April 2025. Emezzions Care is a care at home service. They provide support to people living in their own homes, including at supported living schemes. No-one using their supported living schemes were receiving support with their personal care at the time of our assessment. Therefore, our assessment focused on the support provided to people as part of their outreach domiciliary care service.
We undertook this assessment to follow up on the ratings issued at our last inspection and to follow up on previous breaches of regulation. This was a comprehensive assessment which included all quality statements.
At this assessment sufficient action had been taken and the service was no longer in breach of regulation. Significant improvements had been undertaken to ensure the safety of service delivery and improve the quality of care provision. Care records had been updated and provided detail about people’s needs and wishes, including information about any risks to their safety. Information was included about the person, their likes and what was important to them. People were supported to identify goals and they were supported to work towards them. People’s individual needs and beliefs were respected and accommodated.
Governance systems had been improved and there were now comprehensive assessments in place to review the quality and safety of care delivery. Where improvements were required, we saw action was taken to address those concerns. A new registered manager had been recruited who was dedicated to continuous improvement. They had built good working relationships with other health and social care professionals to ensure good joint working and information sharing.
Safe recruitment practices were in place. Staff received regular training and were well supported in their roles. They were knowledgeable of, and adhered to, the Mental Capacity Act 2005, safeguarding adults’ procedures, incident and accident reporting. Appropriate procedures were in place regarding infection prevention and control, safe medicines management, and supporting people’s healthcare needs.