23 February 2022
During a routine inspection
About the service
52 Croydon Road provides personal care to people with a learning disability in a supported living setting. People using the service lived in a single ‘house in multi-occupation’ and shared communal facilities. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our visit, the service supported nine people with personal care needs.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right Support
The model of care and the setting supported people’s independence, control and choice. People were supported to promote and maintain their independence. People determined how they wanted to spend their day and things they wanted to do. Staff worked with them to achieve this.
Right Care
Care and support was tailored and delivered based on people’s individual needs and preferences. People received care which promoted their dignity, privacy and human rights. People confirmed they were treated with respect.
Right culture
The provider and staff working at the service understood the values of the service and they promoted a culture that encouraged inclusion, diversity and empowered people to achieve positive outcomes.
Risks to people were properly managed to reduce the risk of harm. Lessons were learned from incidents and accidents; and when things went wrong. Staff had received training in safeguarding adults and knew what actions to take to protect people from abuse. There were enough staff available to deliver care and support to people in a safe way. Medicines management was safe. Staff followed infection control procedures to reduce risks of infection.
People’s needs were thoroughly assessed following best practice guidance. People were supported to maintain good healthy diets. Staff supported people to access health and social care services to maintain good health. There were systems in place that ensured people continued to receive an effective service when moving from one service to another.
Staff told us and records showed staff were supported to be effective in their roles. Staff and the manager understood their roles and responsibilities under the Mental Capacity Act (MCA) 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People consented to their care before they were delivered.
People were involved and supported to express their views about their care and support. Staff communicated with people in the way they understood, and people were given information in formats they understood. People’s care plans were reviewed and updated regularly to reflect their current needs.
There was a complaints procedure available. People knew how to complain if they were unhappy with the service. The views of people were sought about the service and used in developing it. The quality of the service was regularly assessed. The provider worked in partnership with other organisations to develop the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us under a new provider on 26 November 2020 and this is the first inspection since their new registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.