The Care Quality Commission
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31 Bushey Hall Road

Overall: Good read more about inspection ratings

31 Bushey Hall Road, Bushey, Hertfordshire, WD23 2EE (01923) 219280

Provided and run by:
Achieve Together Limited

Important: The provider of this service changed. See old profile

All Inspections

31 May 2023

During a routine inspection

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

31 Bushey Hall Road is a supported living service providing personal care to 5 people. The service supports people with learning disabilities and autistic people.

People's experience of using this service and what we found

Right Support:

People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were nurturing and kind. People told us they were happy, and they were cared for safely. Infection control measures were in place. Health professionals were regularly involved in people's care and staff supported people to attend their appointments.

Right Care:

Medicines were managed safely. Risk assessments were in place to support staff to care for people in a safe way. Staff were recruited safely. People were supported to eat healthy nutritious food. Staff recruitment, induction and training processes provided staff with the skills to care for people.

Right Culture:

At the time of the inspection the provider was recruiting for staff and very hopeful they would have a full complement of staff. The service had effective governance arrangements in place to assess the quality and safety of the service. Staff told us they could communicate with managers if they had concerns. Relatives were happy the new manager was in place, and they felt there was good lines of communication.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service under the previous provider was good (published 7 March 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.