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WrightChoiceCare

Overall: Good

Station Cottage, Station Road, Wistow, Selby, North Yorkshire, YO8 3UZ 07723 368518

Provided and run by:
Mrs Elizabeth Jane Horne

Latest inspection summary

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Background to this inspection

Updated 21 February 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was carried out by one inspector.

Service and service type: WrightChoiceCare is a domiciliary care agency. It provides personal care to people living in their own homes and specialist housing. It provides a service to older people, younger disabled adults and children.

Not everyone using WrightChoiceCare receives a regulated activity; the Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. For these people we also take into account any wider social care provided.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave the service 48 hours’ notice of the inspection visit because it is small and the registered manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

What we did: Before the inspection we reviewed information available to us about this service. This included details about incidents the provider must notify us about, such as abuse; and we sought feedback from the local authority and professionals who work with the service. The provider sent us a provider information return prior to the inspection. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection we spoke with the provider, who is also the registered manager, deputy manager and five care staff. We also spoke with four people and four relatives.

We looked at six people’s care records including medication administration records (MARs) and a selection of documentation about the management and running of the service. This included recruitment information for two members of staff, staff training records, policies and procedures, complaints and staff rotas.

Overall inspection

Good

Updated 21 February 2019

About the service: WrightChoiceCare provide a service through bespoke care packages to children, young disabled adults and older people, either living with their family, in care or independently. They can provide companionship and assistance with household tasks, everyday activities, hobbies, outdoor pursuits and personal care. There were 25 people being supported with personal care at the time of our inspection.

People’s experience of using this service: We received very positive views from people about the support provided to them. Without exception, people said they felt safe and staff were respectful.

People received their medicines safely and on time and their health was well managed. Staff had positive links with health care professionals which promoted people’s wellbeing.

People said they received care in a timely way from a regular team of care staff. They had good communication with the office and were given information about which care staff would be making their visits each week.

Staff had received appropriate induction, training and support to enable them to carry out their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

The registered manager and senior team worked with the staff team and led by example to ensure people received a good service. People and staff told us the registered manager and senior team were approachable and listened to them when they had any concerns. All feedback was used to make continuous improvements to the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection: Requires improvement (report was published 20 January 2018).

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service has improved to good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.