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Bluebird Care (Bromsgrove & Redditch) Good

Inspection Summary


Overall summary & rating

Good

Updated 4 April 2019

About the service:

Bluebird Care (Bromsgrove & Redditch) is a domiciliary care provider supporting people in their own homes. At the time of the inspection they were supporting 77 people, 47 of whom were receiving personal care.

People’s experience of using this service:

People using the service benefitted from outstanding care, delivered in a manner which was personal to them and based on their assessed needs. People we spoke with praised both the care workers and the management of the service for their dedication and high quality of care. We spoke with 13 people and relatives, all of who told us they were exceptionally happy with the support they received, rated the service as outstanding, frequently scoring it as ten out of ten, and would highly recommend the provider to other people. One person told us, “It could not be better. Runs excellently in my opinion.”

People told us they felt safe when being supported with care and said all the care staff worked in a way that respected their privacy and dignity. They told us they looked on care staff as friends and welcomed them onto their homes. The service had a culture of treating people in the manner staff would like their own relatives cared for. This ethos was infused throughout the service, including care staff, office staff and the provider. Staff told us they felt valued by the organisation and said Bluebird Care (Bromsgrove and Redditch) was very different to other companies they had worked for. One care worker told us, “They care about staff as well as the customers. I think they are outstanding because they are amazing - we are one big family.”

People told us staff often went beyond their scheduled duties, supporting them by doing extra work in the home or helping them deal with correspondence or arranging appointments. People also told us the service would take on the responsibility of arranging additional equipment or services. Some staff supported people outside their normal working hours. The provider operated an open-door policy and people and relatives told us they could visit the office base at any time for a chat and a coffee. The service also ran regular coffee mornings to support people with socialisation and allow them to meet with staff informally. Additionally, the service held an annual Christmas party. People told us they enjoyed these events.

Staff told us they were very happy working for the service. They confirmed they could access a range of training and development opportunities and were well supported by senior staff in the organisation. They felt there was an extremely positive culture in the organisation and felt valued.

More information about the service is contained in the full report

Rating at last inspection: At the last inspection the service was rated as good.

Why we inspected: This was a planned inspection based on previous rating. The service remains good but is rated outstanding in care.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with schedule for those services rated as Good.

Inspection areas

Safe

Good

Updated 4 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 4 April 2019

The service was effective.

Details are in our Effective findings below.

Caring

Outstanding

Updated 4 April 2019

The service was exceptionally caring.

Details are in our Caring findings below.

Responsive

Good

Updated 4 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 4 April 2019

The service was well-led.

Details are in our Well-Led findings below.